Terms and Conditions
I design and make every piece myself, some pieces are incredibly time consuming.
Handmade items are completely unique, no two pairs, or even individual pieces within a pair will be the same. Due to the nature of handmade there may be variations in colour, glitter placement, mica powders and pigments, and slight inconsistencies in the pieces. Some resin items may present with slight cosmetic imperfections such as air bubbles, tiny air bubble holes, and/or rough areas, these are not considered a fault and do not affect the integrity of the items. I try and list any obvious imperfections, and pieces are priced accordingly.
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As each item is unique, the item in the photo may not be exactly as pictured, unless specified. Some items such as sprinkle earrings have a photo as an example as each piece cannot be replicated exactly. Also, conditions for photographing items may involve lighting to highlight items.
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I pride myself on my high quality designs and would not send out any items which I would not be happy to wear myself. Please be assured that each item you buy from Maybe James is uniquely made and far from being mass produced.
Jewellery Care
Resin is a very strong material however should be treated like a ceramic, resin is likely to break if dropped or if banged with something hard.
All resin must be kept away from direct sunlight or sources of heat and can become flexible if exposed to extreme heat, if you accidentally leave an item in the sun and it becomes bendy, place it flat and away somewhere dark, and it will return to shape.
Do not bang or drop, and be extra careful if travelling with them.
Also, exposure to sunlight over time can cause resin to yellow, this cannot be reversed.
Please do not wear your earrings in the shower or swimming as this will weaken the backings.
Payment Options
Our payment options include Stripe via your credit card) or direct deposit to our bank account.
Afterpay orders are for orders over $50.
Please note that if you choose to pay by direct deposit to our bank account we reserve the right to cancel any order without notice to you if your payment does not show in our bank account within 2 business days following your order being placed.
Shipping and Delivery
Shipping within New Zealand is charged at a fee of $6.60 for smaller items in urban areas or $8.50 rural areas. If you do not choose the correct shipping option and your address is rural we will contact you to either obtain an urban address or for the extra funds to be deposited. We have tried to ship as cheaply as possible.
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Local delivery will be allowed in the Invercargill area. Local delivery will be priced at $2.
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Orders over the value of $65 will be shipped for free.
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We will process your order of any ready to send items within 2 business days following payment in cleared funds.
Made to order or custom items will be made and shipped within 14 days following payment in cleared funds unless a longer time frame has been advised to you by us. If you need your item earlier than this please contact us to check whether this will be possible.
We send by tracked non-signature courier and will send you an email notifying you when your order has been shipped. Please allow 3-5 days for delivery from the date of sending. Once the item is with the carrier delivery times are beyond our control, and are dependent on conditions such as weather, roads etc.
Returns and Refunds Policy
If any item that you receive is faulty please contact us immediately by using the contact tab of this website or by e-mailing us at maybejamesdesign@gmail.com Your item will be repaired if possible, or replaced, provided it is returned to us within 30 days of receipt by you. A refund will be given if a replacement satisfactory to you is not available. All shipping costs for faulty items will be met by us.
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Resin items and clay items can contain imperfections such as bubbles within the item or small air bubble pinholesThese are not considered faults and do not affect the integrity of the item.
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There is no right to return or refund any items due to a change of mind.
Custom Makes
Custom makes are by discussion between yourself and the maker, once made, there are no refunds or returns.
Custom makes can be slightly more costly, as there is discussions back and forth to confirm what is required. Please allow 1-2 weeks from start to finish and delivery, these items need time to cure, rest, be sanded and polished (if needed).